General Terms and Conditions
1. Application
These General Terms and Conditions (hereinafter referred to as "GTC") of Online Revolution LLC., apply to all legal transactions of the company, including those concluded via the online stores. The online stores just mentioned are operated by Online Revolution LLC..
Online Revolution GmbH reserves the right to change these terms and conditions at any time. The version of these GTC in force at the time of placing the order is decisive and cannot be changed unilaterally for this order. Conflicting or deviating from these terms and conditions of the customer are not recognized, unless Online Revolution LLC. expressly agrees to their validity in writing.
The offer of products and services in the online store is directed exclusively to customers with residence or company headquarters in Switzerland or Liechtenstein, unless a different delivery address is individually agreed.
Deliveries are made exclusively to addresses in Switzerland or Liechtenstein, unless another delivery address is agreed individually.
Offers are valid as long as the product can be found in the respective online store and/or the stock lasts.
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For all product orders with a minimum age requirement of 18 years, the customer confirms compliance with these legal provisions with his order.
Orders in quantities not customary in the household may be rejected without justification.
2. Definitions
Online stores are the webshops offered at the following addresses: www.falcon-equestrian.ch; www.falcon-equestrian.com; www.falconequestrian.ch; and www.falconequestrian.de.
Customer is defined as any natural and legal person who has business relations with Online Revolution GmbH.
Any natural person or legal entity that maintains a conscious connection with Online Revolution LLC. or its online stores to support the sale of products and services of Online Revolution GmbH or its online stores, whether directly or indirectly (e.g. ambassadors, persons supported by sponsoring, influencers, etc.), is referred to as a person associated with the company.
3. Services
Online Revolution LLC. makes every effort to keep its online stores up to date and provides clear and complete information on its website regarding your identity and contact address (including e-mail address). The opinions expressed by experts and persons associated with the company about products, reflect their personal opinions.
4. Access
Online Revolution LLC. reserves the right to temporarily restrict the web services due to maintenance work and further developments, insofar as these serve the proper or improved operation. Online Revolution LLC. does not guarantee that the website will be available to users at certain times. In particular, Online Revolution LLC. therefore assumes no liability in the event of disruptions, interruptions or a possible failure of the website.
Insofar as the content published on the online stores originates from third parties, Online Revolution LLC. and its data supplier guarantees neither the accuracy, completeness nor timeliness of this content. The warranty for content from third parties is excluded.
The online stores may contain web links to other websites. Online Revolution LLC. does not adopt third party content as its own. Online Revolution LLC does not guarantee that the content provided on these websites is correct, true, complete or lawful. Online Revolution LLC does not guarantee that the website is free of viruses. Online Revolution LLC also does not adopt the contents of the banners and other advertising space as its own and does not assume any warranty for them.
When the online stores are accessed, cookies may be temporarily stored on the user's computer or accessed via the user's computer. This makes it possible to identify the computer that calls up the online stores and to provide navigation shortcuts. By changing the settings of the Internet browser, it is possible to prevent cookies from being placed on a computer. Depending on the browser setting chosen, blocked cookies may reduce the functionality of the website or prevent access to it. Online Revolution LLC assumes no liability for such limitations of the website.
5. Pricing
The sales prices shown in the online store are in Swiss francs (CHF). The sales prices represent market prices. The sales price includes all taxes (in particular VAT), as well as any recycling fees and copyright fees. In addition, shipping costs may apply in accordance with our shipping conditions. The purchase price is in Swiss francs, unless another currency is expressly agreed in the purchase contract.
Online Revolution LLC reserves the right to change the prices of the offered products and services at any time. Decisive for the conclusion of the purchase contract is the price in the online store at the time of the order.
Additional services subject to costs (e.g. division of an order) will be listed separately on the invoice.
The buyer bears the transport costs, the cost of transport packaging, presentation, any customs duties and other fees as well as taxes and duties, unless otherwise expressly agreed in writing. If these are advanced by Online Revolution LLC, the buyer agrees to reimburse Online Revolution LLC.
6. Product information, availability and warranty details
Online Revolution LLC always strives to inform and educate customers about the products and services offered in the best possible way. This information is partly obtained directly from the manufacturers or from persons associated with the company and is compiled for the customers in a clear and customer-friendly manner. Any information about products, services, recommendations, warranty conditions and warranty periods, which are published in the online store or on printed materials, are therefore without guarantee and not to be understood as an assurance. In particular, no liability can be assumed for the accuracy, completeness and timeliness of the information. Images of products in printed materials (flyers, catalogs, etc.) and in the online store are for illustration purposes and are not binding. In addition, no liability is assumed for advertised products if they were sold on another platform to which the online store links. Here, the respective terms and conditions of the respective store always apply.
The Online Revolution LLC attaches great importance to carefully maintain the availability information and as correct and accurate as possible. Due to production or delivery bottlenecks or due to incorrect inventory data, however, there may be delays in delivery. All information on delivery times is therefore not binding and without guarantee and may change at any time and without notice. Delivery may also be completely impossible if a product can no longer be manufactured or supplied. In this case, a delivery impossibility occurs according to the subsection "Conclusion of contract" of these GTC.
7. Conclusion of contract
Online Revolution LLC indicates on its online stores the individual technical steps that lead to the conclusion of a contract.
The products, services and prices published in the online stores of Online Revolution LLC are considered an offer. However, this offer is always subject to the (resolutive) condition of an impossibility of delivery or incorrect pricing (on the part of the manufacturer or Online Revolution LLC). This means that there may be non-delivery due to unavailable items. In addition, it may also be that we have not indicated the correct prices in the store.
The contract is concluded as soon as the customer places his order via the online store, by phone, fax or e-mail. The arrival of the order in the case of an online order is indicated to the customer by means of an automatically generated order confirmation by e-mail. The receipt of the automatically generated order confirmation does not contain a promise that the product is actually available or can be delivered. It merely indicates to the customer that the submitted order has been received and thus the contract has been concluded, which is subject to the resolutory condition of non-delivery.
In the event that one of the above (resolutive) conditions occurs, the contract shall be dissolved immediately and without the participation of the parties. We shall inform our customers about such dissolution immediately. If the delivery of the product has already taken place before, the ownership automatically reverts to Online Revolution LLC and the customer is obliged to return the product (with repayment of the paid price by Online Revolution LLC). If the handover of the product has not yet taken place, the customer is neither obligated to pay the purchase price nor to accept the product. As a result of such a contract termination, Online Revolution LLC is not obligated to a replacement delivery, but always strives to do so.
Online Revolution LLC provides appropriate technical means on your website to detect and correct input errors before the buyer submits the order.
8. Payment conditions
The customer agrees to pay with the payment options provided by Online Revolution LLC. The current payment options and payment method fees can be seen in the shipping & payment conditions and are shown in detail in the ordering process.
When paying by credit card or other instant payment methods, the charge is made when the order is placed.
9. Retention of title
Products delivered to the customer remain the property of Online Revolution LLC until full payment of the purchase price. The customer automatically grants Online Revolution LLC the right to enter any retention of title in the retention of title register.
10. Default of payment
If the customer fails to meet his payment obligations in whole or in part, the customer shall be in default of all outstanding amounts owed immediately and without reminder. Online Revolution LLC reserves the right to suspend all deliveries. In addition, Online Revolution LLC reserves the right to withdraw from the affected orders.
Online Revolution LLC or a third party commissioned by it with the collection may charge a reminder and or collection fee from the 2nd reminder and the associated manual expenses. In addition, Online Revolution LLC or a authorized third party reserves the right to transfer collection procedures to a collection agency to be determined. In the case of transfer to a collection agency, the customer may incur additional costs.
Online Revolution LLC can remove the payment option "Invoice" at any time for customers who are in default of payment or other circumstances that reduce the creditworthiness become known. In this case, the customer can only place orders with the other available payment methods according to our Shipping & Payment Terms.
Online Revolution LLC can cancel or suspend an order if
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a customer is not creditworthy or appears to be
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has more than one outstanding reminder, or
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there is suspicion of dishonest intentions.
11. Cancellation and termination of the contract
Orders placed by the customer with Online Revolution LLC are binding according to the section "Conclusion of Contract" of these GTC. The customer is then obligated to accept the ordered service/products. Subsequent changes and cancellations are possible in certain cases, but are at the discretion of Online Revolution LLC and may be associated with handling costs, which will be charged to the customer.
If the customer does not accept the products within two weeks despite the obligation to purchase, Online Revolution LLC may terminate the contract and charge the customer for the handling costs.
In the event of an impossibility of delivery in accordance with the section "Conclusion of Contract" of these terms and conditions, the customer has the right to cancel the contract at the earliest four weeks after the agreed delivery date. In the event of cancellation due to non-delivery, Online Revolution LLC will refund the customer any amounts already paid in advance. If payment has not yet been made, the customer is released from the obligation to pay. Further claims due to delay in delivery or failure of delivery are excluded.
12. Exchange and return
Items can be returned to Online Revolution LLC within 30 days from the invoice date. Attention: The goods must be returned new, unworn, unwashed and in original condition incl. label(s) as well as in undamaged original packaging and with the invoice. The original packaging of the respective items may not serve as return packaging itself. Returns can be sent back by mail.
The costs for the return are borne by the customer, a return label is enclosed with the shipment in each case.
It should be noted that in the case of express deliveries, the express surcharge cannot be refunded. Furthermore, please note that we cannot accept any responsibility for lost or delayed returns. We therefore recommend that you keep the shipment number and track the package with the package tracker. The responsibility will be transferred to us once the return reaches our warehouse. We will send an email to the customer to confirm the receipt of the return. Postal address for returns & complaints is:
Online Revolution LLC
Elisabethenstrasse 24
CH - 4051 Basel
The right of return is excluded for the following products:
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Functional underwear
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Consumable products
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Articles from special promotions "e.g. Top Deals
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Items with the note "this item cannot be returned".
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Products that have been specially ordered for customers from suppliers
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Products that have been specially customized, personalized or manufactured to customer specifications
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Custom-made products
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If the above products are defective, incomplete or in poor condition, they can be returned. In this case Online Revolution LLC will try to find an equivalent replacement. If this is not possible, the money already paid will be refunded. The exchange, as well as the return of above-mentioned products are generally not possible. Only exceptionally and after consultation an exchange or a return can take place. The price basis for all returns and exchanges is always at most the current price valid on the day of the return or exchange. Products that have been specially ordered for the customer, as well as individually configured products, are completely excluded from return or exchange.
13. Shipment
Delivered or collected products are to be checked immediately for correctness, completeness and intactness. If errors or damages (visible or invisible) appear, they must be reported by the customer to Online Revolution LLC immediately after discovery, but no later than within 7 calendar days after receipt of the shipment or takeover of the products. For the further procedure of the damage settlement, the shipment must be kept in the delivery condition and the product must not be used.
14. Service und warranty
Online Revolution LLC guarantees during the warranty period of two years from delivery that the object of purchase complied with the specifications. Any further warranty except for intentionally concealed defects is excluded.
The buyer is obligated to inspect the delivered object of purchase immediately upon delivery and to report any defects found immediately. The purchaser shall make a written and substantiated notification of defects, stating the purchase contract details as well as the order number.
Hidden defects must be reported to Online Revolution LLC immediately, at the latest however within 7 days, after their discovery in writing and with reasons, stating the purchase contract details as well as the invoice number. The buyer must notify Online Revolution LLC of any warranty claims using the warranty form. Online Revolution LLC will provide the warranty form to the buyer upon request.
The notification of defects must be received by Online Revolution LLC within a period of 3 days from delivery of the purchased item or within a period of 7 days from discovery of the hidden defect. If the buyer fails to give notice in due form and time, no warranty claims shall exist.
Furthermore, there is no warranty if
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delivered goods were not inspected immediately upon receipt and defects were not reported immediately and in due time after their discovery;
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the regulations and application notes and instructions set by Online Revolution LLC or by the manufacturer have not been observed;
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changes of any kind or repairs to the delivered goods were made by persons not authorized by Online Revolution LLC, or
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delivered goods have been handled improperly.
If a complaint is justified, Online Revolution LLC provides warranty only in such a way that defective goods will be repaired or replaced by new goods at the discretion of Online Revolution LLC. Conversion is excluded.
The warranty claims of the buyer expire with the expiration of the warranty period of 2 years from delivery.
15. Discounts and coupons
Online Revolution LLC and persons associated with the company may issue so-called discount vouchers. The vouchers cannot be paid out and only entitle the holder to purchase goods or services from Online Revolution LLC at a reduced price. These vouchers may require a minimum order value. This is always apparent on the discount voucher itself. Online Revolution LLC assumes no responsibility for coupons advertised incorrectly by affiliated persons and no claim can be derived from such coupons. Discount vouchers can normally not be accumulated, unless this is explicitly stated on the voucher. This means that only one voucher can be redeemed per purchase. Vouchers that are not fully redeemed in terms of value do not entitle the holder to payment of the difference and the difference is lost without compensation.
16. Conditions for participation in promotional events
Every natural person who has reached the age of 18 is entitled to participate in Online Revolution LLC competitions. Excluded from participation are employees of Online Revolution LLC, persons associated with the company and companies or private individuals commissioned by the company or persons associated with the company. Only one participation per person is possible. Online Revolution LLC reserves the right to delete abusive and multiple entries.
Winners will be notified by email or social media and may be published. Participants in competitions agree that submitted images, videos or texts may be published by Online Revolution LLC and its partners. Correspondence may be entered into about the competition. Cash payment and legal action are excluded. The required information entered by the participant must be complete and truthful. Participation is free of charge and free of any obligation to purchase. The participant agrees to the evaluation of his data by Online Revolution LLC for marketing purposes. Swiss law is exclusively applicable.
17. Liability
Claims for damages from non-delivery, from contract termination, from breach of contract, from poor performance from culpa in contrahendo and from tort are, unless intentional or grossly negligent acts, against Online Revolution LLC and against the vicarious agents of Online Revolution LLC completely excluded.
ATTENTION: Any liability for indirect damages, mediate damages and consequential damages resulting from the use, by malfunction or failure of performance of goods delivered by Online Revolution LLC is excluded.
18. Data privacy
The privacy policy is an integral part of these GTCs. By accepting these GTCs, the customer also agrees to the privacy policy. Customer data can be exchanged within Online Revolution Ltd.
19. Jurisdiction and Applicable Law
Swiss law shall apply exclusively. The application of the Vienna Sales Convention is excluded.
The place of jurisdiction is Basel (Switzerland). Online Revolution LLC is, however, optionally entitled to invoke the competent courts at the domicile or registered office of the buyer. Buyers with residence or registered office outside of Switzerland recognize the competent debt collection office in Basel as the place of debt collection for all claims arising from their contracts with Online Revolution LLC.
20. Partial invalidity
The validity of the remaining terms and conditions shall not be affected by any amendment or any invalidity of individual terms and conditions. In the event that a condition is invalid, it shall be replaced by a condition that comes as close as possible to the economic content of the invalid condition in a legally permissible manner.
21. Changes of GTC
These GTC are subject to change. We list the date of the last changes in each case. Version: 14.06.2022